“OMG” – Three little letters that mean a lot.  


“OMG. So happy thanks so much.” 

When you finish a job and read these words, you can feel satisfied you’ve served your client well.  Having recently received such an email, I’m happy as a peach and also well aware one should never rest on one’s laurels.

Satisfying a client is more than the final product.  It is the whole process that leads you there, from the first phone call to the deliverable and everything in between.  It is an ongoing cycle that never ends.

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